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user_6whv38
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Tuesday, June 16th, 2026 1:10 PM

“As soon as possible” Outage Restoration

There was a short but powerful storm where I live on Friday night - power and internet was knocked out. Power was restored on Saturday evening and I saw an Xfinity truck outside my home on Sunday morning. According to the app, internet was supposed to be restored on Sunday at noon. But instead of a restoration, the time estimate switched to “as soon as possible”. It’s Tuesday, I still have no internet, and the time estimate still says “as soon as possible”. What does this mean? Is there an actual time estimate? Why can’t I get any information from the customer service line? 

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3 days ago

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EG

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118.5K Messages

3 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityJanelle

Official Employee

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2.2K Messages

3 days ago

Hey @user_6whv38 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the service interruption. Service interruptions when severe weather is involved can take time to repair and get back online. The most up-to-date information is provided in the Xfinity app or by visitingCheck for a service outage.

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user_6whv38

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2 Messages

I understand that it takes time, but the app is giving no information other than “as soon as possible” and “a technician is on the way”. But it’s said that for the past 3 days. I’d like an actual estimate since there are times I need to work from home.

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3 days ago

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XfinityJanelle

Official Employee

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2.2K Messages

@user_6whv38  We are happy to take a look further. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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3 days ago

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