At my limit with Xfinity

Alright im at my last straw with Xfinity especially after this. I reached out to talk to a billing agent over my service and what I pay because a well known service provider has began offering Fiber Optic internet in my area. Until this we only had two options for internet that was even over 100mbps. Well a this 3rd new provider stopped by my house last night and i spoke with them. Their offer is drastically better than my bill service and benefits i currently recieve. The first agent gave me an offer that was basically no change and I told him that I cant accept that offer because its not even close to what im being offered. Well he responded with well its my choice to leave or stay and good luck then literally ended the conversation lol! So that obviously upset me so I started a new chat and told that agent I was offered better and what they could do. I also explained what had just happened and that inwas was pretty frustrated. I also added i had dealt with issues with you guys before. Well this agent says they completely understand and asked if they could ask me a couple questions which I said of course then this agent immediately ended the chat.

So now im irrate. I shouldnt have even gave you guys the chance to keep me but i did! So now ive come here not only because what your agents did but because ive had severe issues with Xfinity in the past where i [Edited: "Profanity"] over and never recieved anything close to what i had paid. I had been charged full price while I spent almost 2 years repeatedly telling you guys something was wrong with my internet. My internet would constantly drop speeds, you couldnt get wifi if you were farther than like 10ft from router, and it would randomly turn off and on a dozen times a week. You guys sent workers which found nothing, you replaced the modem/router didnt fix anything so i was repeatedly told i was wrong. So I literally had to file with the FCC to get something done. At which point i just wanted reimbursed and to switich even to the other trash company. But the representative convinced me to let him send these specialist's out to take a look. While they were here doing their testing and looking at stuff they determined there was in fact something was wrong! They kept testing and taking a harder look at what was causing it. They then came up to me saying they found the issue and it was definitely on their end. They even showed me their testing and stuff showing how. It was an issue with YOUR guys cable outside my house. They sat there and scheduled an emergency fix, went ahead and replaced their Modem/router i was using and told me people would he here within 48rs to fix it all. So I has paid full price for over 2 years, been repeatedly told that im wrong, and told there was no issues. Well I spoke with the Rep on the phone after his specialist's left and he acknowledged that they told him the same things they told me and they had sent everything to him showing the issues and what needed fixed. I said thanks for finally acknowledging all this and getting it fixed. He called a couple days later and asked if i was still having issues. Which i wasnt. Stuff was finally working right so i told him that. He said he would get back in contact with me and he was going to send his report in to the FCC. Well he sent his report the FCC agent and me. And i was stunned. Hos report was a complete lie. Claiming there was never an issue. So i called him wanting to know why he wrote something completely opposite from what happened and we even discussed. he just starts repeating what he said in his report denying that i had been experiencing issues, [Edited: "Profanity"]. Well unfortunately for me i guess and luckily for you but id been really sick and got even worse and eventually hospitalized before finally being diagnosed with an autoimmune disease and fell even more and eventually couldn't even keep up with filing so nothing came of it I had been completely [Edited: "Profanity"]. I still have all the communications, the emails, the reports, my phone record requests to fight this after what he did. I havent even been able to speak about the compensation. Im still unwell but after today im unwell and irrate. I guess deep down I asked for a better offer from you guys to see if you guys would finally make up what you put through and so I could finally just put all of that behind me. But your couldnt. You dont become a multi billion dollar company by doing right by your customers I guess. So thats why im here. I finally want to speak with someone about all this. I had been speaking with people through here when this all happened who had been working with on compensation. But again my health got in the way. So I dont want to have to do this FCC stuff again. I dont even want to have to go through switching providers and redoing stuff on my home network. I just want the compensation I deserve from having to pay you $130+ a month for years, being told im wrong, with the flat out illegal lies your Xfinity/Comcast Regional Rep completely screwed me. These agents just out right ending. I just want fairness. Can anyone actually do that