Visitor
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2 Messages
aurora, il outage August 17th to 18th and on
Internet has been down since storms the morning of the 17th. Xfinity has no updates and no way to talk to a person about the outage. Really bad customer service experience...
Visitor
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2 Messages
Internet has been down since storms the morning of the 17th. Xfinity has no updates and no way to talk to a person about the outage. Really bad customer service experience...
EG
Expert
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113.2K Messages
23 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.3K Messages
23 days ago
Hi there @tuttel007! Thank you so much for taking the time to reach out to Xfinity Support! We are glad to hear from you and want to assist in any way that we can to get you answers regarding your service concerns. Weather related issues and be a real pain, but we are here to deliver any updates that we can for you. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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