Visitor
•
1 Message
Automated service visit
I was charged $100 for a service visit created by the AI troubleshooting chat bot. I did not request this service, the bot told me it detected problems on your side of the line and it would be sending someone out to fix it. I stopped troubleshooting my equipment based on this information and thought the problem was found. The service tech came out and couldn't find any problems. Not sure why I'm being charged for the service fee I didn't request. When I called Saturday the 23rd the representative told me it would be credited Monday "because of the codes he was looking at.". I got notice that request for credit was denied. Why should I ever allow a tech to come out to me house again even when your system tells me the trouble is on your side? Please remove the $100 from my account for a service I never requested.
XfinityEricB
Official Employee
•
2.5K Messages
4 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0