3 Messages
Awful customer service
I’m trying to get a refund after disconnection already 30 days. I spent a lot of time to get some information from customer service. They always giving me a different time when I will receive my money back, and I’m still don’t know what to expect. I would not recommend this business to anybody.
XfinityPaula
Official Employee
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1.2K Messages
2 months ago
Hello @user_063s1w! Thank you for taking the time to share your experience with the refund process. I'm sorry that you have been provided different answers and still don't know what to expect. I would be upset as well when it comes to money that I've paid for a service and are due back. I am happy to help out, and we have a document that helps run down the refund process. I can only guess that you were given different details since there are a few times when the refund process may change, for example: The last payment made was $20.00, but the refund due is $22.00. Since the refund due is more than the last payment, we are not able to refund the last payment method, and we will have to email you to claim the refund or a prepaid card is mailed.
I'm happy to help get the exact expectations for you and your account so that we don't have any additional confusion. You can also visit "What to expect with a refund from Xfinity" for reference.
For a disconnected account with leased equipment returned the refund will be processed in 4-6 weeks.
Since we are at / around 30 days since the account was closed we still have a couple more weeks for the refund to process. Did you lease equipment from Xfinity while the account was active? If so, were those devices returned to a Xfinity store or UPS store?
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