Visitor
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2 Messages
Bad Customer Service Chat with Live Agent
I started a live agent chat to cancel a charge for something that I did not authorize. The agent was more concerned with me giving her the highest rating of a “10“.
I felt manipulated and harassed.
I have no confidence whatsoever that she actually took care of the problem. This is not the first time this has happened and the last time they did the same thing, told me they reversed charges, took care of the situation and then pressured me to give them a high rating and when I didn’t respond immediately, they continued on with “it’s my birthday”. And then again, it would really make my birthday Great if you would give me a 10. And this continued on.
Is this a standard líe live agents tell?
The last time I reached out for help with an issue I was met with the exact same responses. “It’s my birthday”, “it would really make my birthday special if you would give me a 10”…
Then I find out after that they did not refund anything at all.
This behavior is extremely unprofessional.
XfinityJeff
Official Employee
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703 Messages
17 hours ago
Good morning @user_ljuw5o, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the experience you have had with the agents you have worked with, that is bit the impression that we want our customers to feel about the help they receive, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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