Visitor
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2 Messages
Bad customer service
We had a new driveway installed yesterday. Paving company found xfinity cable unprotected under old driveway. cable was damaged when removing old driveway. Cable was pulled back and pvc pipe was insstalled under new driveway to run new cable in. I called and set up an appointment for today to extend and run new cable. When I came home cable was run through pvc pipe but was not buried on either side of the driveway. Also there was damage on the new driveway in the area where the cable connects to the house. I have made multiple calls to xfinity tonight. When I get a real person the refer me to a phone number where I cant reach a real person.
We pay over $250 a month and I am not happy to be struggling this hard to get help with the terrible service that we received today
XfinityJohnG
Official Employee
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1.9K Messages
1 month ago
Thank you for reaching out to our team here @user_lnjgkg. That is certainly not the experience we would like you to have, and I will be happy to assist you in getting that taken care of. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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