Visitor
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1 Message
Bad wifi [Edited]
The WiFi goes out 8-10 times a day and I can never get ahold of someone, and if I do, all the speech is muffled over the damn phone. Patience is one thing. When I was lucky enough to get someone I could clearly hear, the problem was dismissed and I was transferred over to a Verizon sales person, was sold a WiFi service through them, only for them not to get all my info correct, and the equipment to never arrive.
in the Verizon system it indicates as equipment being sent back, but my order was cancelled. Unbeknownst to me.
I then call the Verizon cs line, and more incompetent foolery ensued. Only one person really tried to help, and they too realized we were in way over our heads.
long story short, original order couldn’t get cancelled, and I still don’t have a new order. 🙃
[Title Edited: “Inappropriate Language”]
XfinityAirelle
Official Employee
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3.4K Messages
2 hours ago
Hi there. We understand why you’re frustrated. Having the WiFi drop 8 to 10 times a day is disruptive enough, and then getting pulled into a separate Verizon order issue only added more confusion without fixing the original problem.
We’d like to focus first on the Xfinity connection itself. The next time it drops, please check whether the light on the gateway changes and whether any devices connected by Ethernet lose service too. That will help us narrow down whether this is a WiFi-only issue or if the connection to the gateway is dropping as well.
If the issue is still happening, please let us know and we will be happy to assist you further.
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