Bait and switch

The in store rep flat out lied about numerous things when I went in to ask questions. I have spent probably nine hours on the phone with customer service trying to get what I was promised to no avail. The last “supervisor” I talked to apparently had more important things to do. I was told I would get bogo on the four lines I was porting, that taxes would be added to first bill(nothing out of pocket that day), they would waive the activation fees, and that they would pay off my one line and I could keep it to use at xfinity. Once I returned because obviously this was a great deal, everything changed. I would maybe get the $25 activation waived, (Lie again), I couldn’t keep my phone or port it over unless I paid it off and they would take it and reimburse me. A never before spoke about $2500 new phone limit was imposed, the buy one get one is for one free line which I already had, and I had to pay the taxes right then for the two new phones I could get with this $2500 limit. That is also the full price of the phone not the price after any promos. After spending days on the line with customer service I got all lines moved and a $50 credit which he acted like was a magnanimous act on his part. If I hadn’t felt stuck because of having already been two phones in the process before anything came to light I never would have switched. The women I spoke to over the phone at least tried to help, the male supervisor didn’t want to hear it. I am very dissatisfied with this entire process and xfinity doesn’t seem to care that they have employees completely lying to get you back for their commission. I would think in 2025 we could trust a company to want to make right their employees mistakes.