Bee hive in pedestal

user_j42n3u Hi there! Thank you so much for using our Forums and taking the time to contact us about the bee hive in the equipment at your home. Our team is here happy to work on this and we appreciate you bringing this to our attention. To get started can you send us a DM with your full name and service address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514