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redjack_x
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Sunday, July 26th, 2026 5:20 PM

Bees nest in Xfinity Pedestal

Hi:

We found bees in our Xfinity pedestal. Unsure how to proceed. Other posts say to DM Xfinity. Since this is part of the utility easement, has Xfinity covered the cost of retrieval?

Appreciate anyone's assistance on this. We are located outside Houston, TX.

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4 days ago

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XfinityEricB

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6 days ago

 

redjack_x Thanks for reaching out for help with your pedestal concern. I see you sent us a live chat request already that we are helping you through about your bee concern. We will continue with you there to get the concern addressed. 

 

(edited)

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redjack_x

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@XfinityEricB​ 

After chatting with Xfinity Support a work crew is scheduled to come out. However, there is a problem, the work request is for a "line burial". That is not what I had requested. My request is to service an Xfinity pedestal which has a bee's nest. I am trying to call 1-800-XFINITY which was absolutely not helpful. Next, I tried to use the Xfinity Assistant, which directed me to call 1-800-XFINITY. I am beyond frustrated that I cannot speak nor communicate with an agent. Therefore, @XfinityEricB , I request you assistance on this matter. 

Thank you

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