Bees

Bees are living in our green outside cable box. This box supports not only our home but neighboring homes as well. Please have support staff take care of this serious problem before someone is seriously stung. We are aware this box is locked and the box is the property of Xfinity. I appreciate your quick response to resolving the problem of bees in your cable box. Thank you very much.

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XfinityJeff

Official Employee

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87 Messages

1 day ago

Good morning @user_3uqm4g, and thanks for reaching out to us on the forums and bringing this issue to our attention. I can understand the desire to have this issue taken care of quickly. The box that you are referring to that has the bees, is it attached to your home?

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user_3uqm4g

Visitor

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2 Messages

@XfinityJeff

Hello, The xfinity green box is located in the back right corner of our back yard.

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1 day ago

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XfinityJeff

Official Employee

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87 Messages

Thank you for the information @user_3uqm4g. We are going to submit a ticket for this issue with the bees, but we need to get some account information first. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

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1 day ago

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user_3uqm4g

Bees

XfinityJeff

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