Visitor

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1 Message

Wednesday, August 12th, 2026 7:34 PM

Being charged for 2 streaming devices, I have neither of these and have never owned any of them. How can i correct?

Being charged for 2 streaming devices, I have neither of these and have never owned any of them. How can i correct? 

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Official Employee

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2.3K Messages

2 hours ago

user_q7xipi thank you for using the Xfinity Community Forums page to reach out regarding your charges for streaming devices. I would be happy to clarify your billing concerns together privately. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
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