I completely understand where you’re coming from, no one wants to feel like they’re missing out on a better deal, especially when you’ve been a loyal customer! New customer promotions are designed as "introductory" offers that we were all at one point able to take advantage of. I’d love to pull up your account and see what options may be available to you @user_07dn2e. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to get started.
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Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
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Type your message in the text area near the bottom of the window
XfinityQuemekia
Official Employee
•
880 Messages
3 hours ago
I completely understand where you’re coming from, no one wants to feel like they’re missing out on a better deal, especially when you’ve been a loyal customer! New customer promotions are designed as "introductory" offers that we were all at one point able to take advantage of. I’d love to pull up your account and see what options may be available to you @user_07dn2e.
Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to get started.
To send a Direct Message:
Ensure you are logged in
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