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user_6rsroz
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3 Messages

11/05/2026 5:36 PM

Benefits

 Just redeemed $10 Hunger Games movie pass and it immediately disappeared - not in active or offers. Anyone know why this may be?

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13 minutes ago

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XfinityBradM

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1.7K Messages

50 minutes ago

@user_6rsroz There is a good chance the redemption did not go through as they have a limited number of redemptions, there is a good chance the system was updating when you went to redeem and it had no more passes left to distribute. Do you see it in your redeemed rewards when you reviewed your account's recent activity? 

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user_6rsroz

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I don't see it anywhere, but it gave me the code page and said it had been redeemed, but I did not think to save the code in that moment. Saw the movie drops the 20th, Then it was gone and is not in the "all gone" section of the benefits either. 

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41 minutes ago

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XfinityPeterH

Official Employee

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3.3K Messages

 

user_6rsroz his typically happens when all of the available passes have been redeemed and the offer is no longer available. Since you received the redemption confirmation, though, let’s take a closer look. Send us a DM with your full name and service address, and we’ll see what we can find. 

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30 minutes ago

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user_6rsroz

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Okay I sent a direct message - thank you 

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13 minutes ago

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