Bill Changing

On August 26th at 9:29 am MDT, I chatted with an Xfinity Mobile agent to assist me with the promotion for a free line of unlimited premium if I upgraded my Internet service to the new price lock rates. The agent said that the applied the rate and one of my lines would be free for a year. They also asked if I would like a free apple watch. I clarified that they meant free, as in no additional cost to me, and they said yes. They even offered to comp my taxes for the watch across the next three bills. However, my bill is now $93 a month, as I am being charged for both lines and for the apple watch as well.

I spent approximately 2 hours on September 21st trying to resolve this. After speaking to 7 agents, I had an agent that said she fixed it, and comp'd my bill for the trouble. She said that she fixed it going forward. I see now that it was only fixed that month, and my premium unlimited lines were reset to unlimited. Am I going to have to call xfinity every month for two hours to get the price promised me?