Visitor
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1 Message
Bill is paid but I have no internet still
I paid my bill last Saturday and I still have no internet service and when I call customer support I am informed I have two services active at my address please help!
Visitor
•
1 Message
I paid my bill last Saturday and I still have no internet service and when I call customer support I am informed I have two services active at my address please help!
XfinityArmand
Official Employee
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2.3K Messages
5 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_fxhsxy! We are so glad to hear from you and want to assist in any way that we can with your billing and account concerns. No worries! You have reached out to the best team to get things ironed out. Please feel free to shoot us a private message with your info so that we can get started right away.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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