1 Message
Bill question
Why was my service suspended when I just made a payment on the 4th so it wouldn't get cut off and now it is. I juay post in my my bank account that it went through so km not sure why it's off
1 Message
Why was my service suspended when I just made a payment on the 4th so it wouldn't get cut off and now it is. I juay post in my my bank account that it went through so km not sure why it's off
XfinityJoe
Official Employee
•
742 Messages
11 days ago
Good morning @user_0ir3bn I am sorry this has been your experience. We would be happy to look into this with you. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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