Bill

Good morning @Szenick, and thanks for reaching out and posting on the community forums today, I hope this message finds you well. We do bill a month in advance, and the billing usually starts when the equipment is added to the account, but we can take a look and see if that is the case. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it