Visitor
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1 Message
Bill
I made arrangements to pay my bill on March 2 and they just turned my internet off. Can you tell me why and get my internet back on
Visitor
•
1 Message
I made arrangements to pay my bill on March 2 and they just turned my internet off. Can you tell me why and get my internet back on
XfinityThomasC
Official Employee
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3.2K Messages
25 days ago
Hello, @user_nb1ewa I can review your account to see what has happened with the payment arrangement. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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