Visitor
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2 Messages
Billing issues
I was offered by xfinity a family mobile plan 2 lines for 20 for the first line, 40 for the second line, the first 12 months the second line waive the 40 monthly, 36 months contract with 2 free samsung A26 phones. so I agreed to move my service from T-Mobile. but the first invoice they charged me 8.33 twice for each device for 36 months. that's 600 dollars. I called customer care, spoke to Ahmed who agreed they mis informed me. and offered to credit back activation fees of 50 dollars, that less than 600. spoke to supervisor ID #[Edited: "Personal Information"] she couldn't change anything, sh offered to credit next invoice only. the she transferred me to another department, they couldn't change anything, then t h e call was dropped, I called the second day, same thing.
so the agent who sold me the service lied to me to get her commission, bad business.
being dishonest to your customers, will end up in class action law suit, just like T-Mobile, ATT, Amazon, Verizon, and more. it seems greed overcome everything.
XfinityKei
Official Employee
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2.2K Messages
12 days ago
@user_qmqcmo Thanks for bringing your mobile bill questions to our attention. I'm sorry to hear of your prior experience. Our team can help address your concerns. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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