Hey there, user_br67nf! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We would be happy to help with any billing concerns with you us, can you share with us a few details of how we can help? Please let us know, we are happy to help!
Thanks for reaching out to us, if you're set up for auto pay your payment gets processed on your due date but depending on your financial institution is when it will be released to Xfinity. If you hadn't gotten any notification that your payment was declined or that your past due then I would not worry about your auto pay payment as your set up for auto pay it will get deducted from your account. I would recommend that you reach out to your financial institute just to see when you can expect that payment to be deducted from your financial institutea
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey there, user_n7wgpc! You've reached the right team for help! The Primary user and Managers on an active Xfinity account can view current and past billing statements in your account online and through the Xfinity app. Ready to view your bill online now? Visit the bill page in your account. Once you've signed in to your account, you can select View bill from the top of the home page.
And, from the Xfinity app, tap the Account tab in the bottom right corner of the app, and you can tap Statement history to view and download PDF versions of your current and past 24 billing statements.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_8a4ag8 Please do not put personal information in a public forum. This is to keep your account secure. I can assist you. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary - Click the "Direct Message" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list - Type your message in the text area near the bottom of the window - Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello user_4dg4zl thank you so much for taking the time out of your day and reaching us here on our Xfinity Forums! Can you tell us, in general terms, how we can assist? If you are looking for cost-saving options on your Xfinity billing, we do recommend our Xfinity Plan Builder as a good starting point.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Why is my bill going up without notice? Why is so hrd to view basic info on the site like my plan? The webiste is purposedly design to confuse and I thinks thats really [Edited: "Language"] to do. Please explain why my bill is going up before I cancel
@user_syxmcw We're sorry to hear you're having billing issues and trouble connecting with customer service. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good morning @user_ioocry, and thanks for letting us know about your bill increase. I'd be happy to look into what happened, and see if we can get it back down for you. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
This is a great question! As a friendly reminder on page three of your bills is where you will see any promotions or discounts you have as well as the end dates. @user_vupehq Can you please direct message me your first and last name along with your full service address so that I can assist Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I've been on hold for 50 minutes. [Edited: "Personal Information"] is my wife and the primary. I'm a manager on the account [Edited: "Personal Information"] [Edited: "Personal Information"] [Edited: "Personal Information"]
Hello @user_7etu8c, please refrain from posting your personal information in a public forum. Sorry to hear that you have been on hold for over 50 minutes. I would be glad to assist you further. Can you elaborate more about your issue?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAdrienne
Official Employee
•
1.3K Messages
2 months ago
Hey there, user_br67nf! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We would be happy to help with any billing concerns with you us, can you share with us a few details of how we can help? Please let us know, we are happy to help!
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user_51iyfp
Visitor
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1 Message
2 months ago
Through error, your payment may have been refused by my credit card. I just found out about this and corrected the error.
If it was refused, you can re-apply for payment now.
Cordially,
--
(edited)
1
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user_n7wgpc
Visitor
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1 Message
2 months ago
I need clarification on what my actual monthly bill is
1
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user_ckavjd
Visitor
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1 Message
2 months ago
$27. Increase NOT ACCEPTABLE!
1
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user_8a4ag8
Visitor
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1 Message
2 months ago
May 14, 2025. Re: Account [EDIT: Private]
Ted [EDIT: Private], [EDIT: Private]
I have been a loyal customer for the last 20 years.
Please CANCEL my entire account Including TV, Telephone and E-mail.
Please CANCEL effective immediately.
Please make appointment for return of equipment (May 24 - May 27). Otherwise, we are out of town for an extended period.
Thank you. Ted [EDIT: Private]
(edited)
3
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user_syxmcw
Visitor
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2 Messages
1 month ago
Why is my bill going up without notice? Why is so hrd to view basic info on the site like my plan? The webiste is purposedly design to confuse and I thinks thats really [Edited: "Language"] to do. Please explain why my bill is going up before I cancel
(edited)
0
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user_syxmcw
Visitor
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2 Messages
1 month ago
and why is so hard to to talk to an actual person
1
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user_ioocry
Visitor
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1 Message
1 month ago
I have a 3 year contract but from last month to this month my Bill went up almost $40. It should still be $184. Why the raise?
1
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user_vupehq
Visitor
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1 Message
25 days ago
Why has my bill doubled
1
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user_7etu8c
Visitor
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1 Message
14 days ago
I've been on hold for 50 minutes. [Edited: "Personal Information"] is my wife and the primary. I'm a manager on the account [Edited: "Personal Information"] [Edited: "Personal Information"] [Edited: "Personal Information"]
(edited)
1
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user_wc7en0
Visitor
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3 Messages
10 days ago
i keep getting return unused equipment to lower bill
i don’t have any unused equipment and have never received new equipment which was to be sent months and months ago
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