Good afternoon Anle0125. I can certainly understand the concern if you have a question about your billing. I am happy to assist further. Were you having a concern with your most recent statement? Was there anything in particular that stood out? If you have the Xfinity app, you can view your bills for up to the past 12 months. I often will compare my current bill, verse my last bill if something seems higher or different.
Uhhhh... I did that obviously which is why i am asking why the [Edit: Language] did i get charged an extra 20 compared to the usual 45 i was paying. Don't you have a system in place to check these things and clarify instead of letting the customer figure things out themselves? You guys don't even have a live operator and use this text forum [Edit: Language]. [Edited: "Inflammatory"]
Anle0125 I would be wondering the same if I were in your shoes too. We are here and happy to investigate your account. Please send us a direct message with your full name and complete address:
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@Anle0125 Our team is here to help. To begin assistance please send us a direct message so we can resolve your account concerns. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJon
Official Employee
•
297 Messages
14 days ago
Good afternoon Anle0125. I can certainly understand the concern if you have a question about your billing. I am happy to assist further. Were you having a concern with your most recent statement? Was there anything in particular that stood out? If you have the Xfinity app, you can view your bills for up to the past 12 months. I often will compare my current bill, verse my last bill if something seems higher or different.
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