user_73nx74 Hi there! We can look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
XfinityAirelle
Official Employee
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2.7K Messages
10 days ago
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