Billing

Worst customer service, over charged, called and visited offices many times in the past 3 months, but no any changes. I doubt such a company why not bankrupt. I hope it will be out of business soon. The only good thing xfinity can do is out of business!!!

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XfinityChristy

Official Employee

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2.7K Messages

1 month ago

user_8svvkx I am genuinely sorry to hear about the frustration you’ve experienced over the last three months. It sounds like you have spent a significant amount of time and effort trying to get this resolved between calls and office visits, and I truly apologize that we haven't hit the mark for you yet. I would like the opportunity to turn this experience around and take a fresh look at your billing and account history to help. I want to make sure your concerns are heard and addressed properly. When you have a moment, please send us a direct message with your full name and complete service address.This way I can investigate this for you immediately.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_8svvkx

Visitor

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3 Messages

@XfinityChristy I sent my story of how you handling the billing through direct message last night. Hopefully I can get response.

Thank you.

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1 month ago

0

XfinityShawn

Official Employee

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2.2K Messages

@user_8svvkx We have received your DM, and will continue to help you over there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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user_8svvkx

Visitor

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3 Messages

You received the DM 6 days ago, but no any action has been taken. The issue wasn’t solved.

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24 days ago

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XfinityBillie

Official Employee

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3.9K Messages

@user_8svvkx Thank you for reaching back out, it looks like our last message to you was asking to begin the verification process so that we would be able to access your account details and better assist you. I would love to continue helping you with your billing concerns. Please send us a new DM, including your full name and address, to Xfinity Support.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

24 days ago

0

Customer Service

user_8svvkx

Billing

XfinityChristy

user_8svvkx

XfinityShawn

user_8svvkx

XfinityBillie

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