Visitor
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1 Message
Billing
My money was applied to my internet which was supposed to be applied to my phone bill now I’m without service can this please be reversed?
Visitor
•
1 Message
My money was applied to my internet which was supposed to be applied to my phone bill now I’m without service can this please be reversed?
XfinityFrank
Official Employee
•
2.4K Messages
17 days ago
Hello there, @user_6t834h. Thanks for reaching out to us here on the Community Forum and sorry to hear about the mishap with your payment. What you can do is submit this issue to us at this link : https://www.xfinity.com/support/issue-reporting/payment-refund which will create a request with the appropriate department to investigate. Please proceed with doing that and let us know if you have any trouble with it.
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