Visitor
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1 Message
Blocked legit email message that are not in my spam folder
I am looking for messages that are said to be sent, but there's nothing in my inbox or spam folders. I've done everything requested from others with similar issues. I have no filters set, and I have turned off spam filtering in my email settings. I don't know what else to do. The company that is sending these emails requested that I set up custom SMTP on their end as the sender. This stuff is over my head I just want me emails. Gmail accounts are getting email messages from this sender. Please, please help me. This seems to be a significant issue with no resolution.
XfinityAngie
Official Employee
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2K Messages
23 days ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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