BLOCKING FORUM POST NOW TOO?

I will never again subject myself to the chaos and deception that defines your customer service. What began as a simple attempt to redeem your “free unlimited line” promotion and purchase a new phone spiraled into a nightmare of lies, manipulation, and outright incompetence.

Instead of honoring your advertised deal, I was misled—repeatedly. Now I’m locked into a two-year contract for internet service that’s not only subpar, it’s insulting. The discount I was promised? Never applied. The checkout process? A mess. And the final straw? A salesperson who knew the contract was wrong, begging me to approve it anyway—charging me $90 a month for a plan that should cost $40.

Your sales team lies. Your tech support is useless. Your infrastructure is broken. The only reason your service is in my home is because I have no other viable option. If I did, you’d be gone in a heartbeat.

I sincerely hope your company invests heavily in lobbyists, because without them, you wouldn’t survive on merit. You’ve built a business on cornering customers, not serving them. And if I ever get the chance to walk away, I will—without hesitation, without regret, and without looking back.