U

Visitor

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1 Message

Tuesday, June 24th, 2025 10:43 PM

Box reset

My boxes have been shooting error codes and needing to be reset weekly.. tech has come out numerous times replaced boxes, no problem fo roughly a month then bang.. right back

Official Employee

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1.9K Messages

10 days ago

Hey @user_fcucei, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video service and set-top boxes. I would be more than happy to offer my assistance looking into this further for you. Do you have specific error codes and messages that you can provide us to see what the issue may be?  

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