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user_b1ffud
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Tuesday, September 10th, 2024 8:10 PM

Box sent by you to my condo

A few days ago I received a box from SIK FULFILLMENT. What is in the box? I do not recall ordering any new equipment unable to reach Customer service at Xfinity. (Poor service).  [Edit PII]

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1 month ago

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XfinityEva

Official Employee

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1.3K Messages

2 months ago

Hi there! Thank you for taking the time to contact us about this. Have you updated your plan recently? Did you receive a notification about your modem reaching end of life (if you has an Xfinity Gateway) 

 

These may be reasons why you could have received a package. We can take a look for you here. Please send us a direct message with your full name and service address to get started. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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user_zfyiyg

1 Message

1 month ago

10-17-2024. This happened to me also and it was ridiculous to get a hold of a live person. I finally did and was told that there was active service at my address for this random person. Package was from the SIK Fulfillment Center in Aurora, CO. The box had Xfinity printed on it and it had a part number and a tracking number, as well as the person's name and phone number on it. It was for <Edited: Personal Information>. (Part number indicated it was a modem when we searched the web.) The Xfinity rep told me to take it back to the UPS Store and return it. We haven't been Comcast customers since 2022. He told me once it was returned that the service would be canceled. It better happen that way because i'm not gonna pay someone else's bill.

(edited)

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XfinityRay

Official Employee

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2.2K Messages

Hello, user_zfyiyg! Thank you for sharing that you saw equipment arriving at your location and what happened after that. This is when a customer sets up a new account online and uses an incorrect address. We will only ship equipment to the service address on the account which is why that arrived and did not show your name. I would be happy to check this in our systems and ensure there is no active account in your name so you can feel confident that nothing is happening in your name.  

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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