Hello user_adnkvi! Thanks for reaching out to us on our Xfinity Forums. I'm sorry that your wireless box has not arrived yet. I am happy to look into this for us to make sure you can enjoy your services. You can also visit a Xfinity store to pick up a new wireless box to start enjoying your services asap!
Can you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon or https://comca.st/3J0ir1l Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
Great question @user_adnkvi! It is normal for the 2.4 GHz and 5 GHz lights to flash as that indicates devices are actively connecting to the modem.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityPaula
Official Employee
•
1.3K Messages
3 months ago
Hello user_adnkvi! Thanks for reaching out to us on our Xfinity Forums. I'm sorry that your wireless box has not arrived yet. I am happy to look into this for us to make sure you can enjoy your services. You can also visit a Xfinity store to pick up a new wireless box to start enjoying your services asap!
Can you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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