Braves Vision

I am having issues with just one channel, Braves Vision (Ch. 1254). I will lost sound, the picture will freeze, the image will be jumpy, the image will get stuck in a loop, it will run for a few seconds and freeze then go back and start over and run a few seconds and freeze. It is so bad it is very hard to watch a game, I am only having issues with this one channel, everything else is fine. I am tried to contact a support but have been unable to speak to a real person.

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XfinityEmilyB

Official Employee

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3.2K Messages

3 months ago

user_8cc2uy Welcome to our community forum! Thank you for letting us know about the issues you're seeing on channel 1254. We'll stick with you here until you confirm this has been resolved and you can enjoy watching games with a clear picture and audio. When you use your Xfinity app to troubleshoot the TV service: https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app what recommendations does it give you?

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supernintendo

New Poster

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6 Messages

2 months ago

Glad it's not just me - same exact thing happens to me and I have tried two different XG1v3 settop boxes. And my outlet has pristine levels and SNR - it's not a bad connection. And yes it's just this channel, and I believe it's because the channel is an IPTV channel.

Comcast tech support: I know you guys have in-house settop boxes and you can reproduce this issue. Try it. Use an XG1v3 and you'll see it happen during the Braves game. Let it play for a few minutes and it'll start glitching.

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richf7

Contributor

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37 Messages

25 days ago

Same problem here. I’ve done all the troubleshooting steps. The signal drops at almost the same time every game. Do an internet search for Braves Vision signal problems and you’ll literally see dozens of examples from other people on different cable systems. The only way to contact them is here

https://support.mlb.com/s/article/Braves-In-Market-Offering?language=en_US

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user_cjciow

Visitor

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2 Messages

17 days ago

Same problem. This is horrendous.

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XfinityJeffB

Official Employee

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659 Messages

Hello user_cjciow, I am sad to hear you are having issues also. To clarify, it is only for Braves Vision, and no other channels for you either?

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17 days ago

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user_cjciow

Visitor

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2 Messages

Only Braves Vision..............

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17 days ago

0

XfinityJeffB

Official Employee

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659 Messages

Understood, let's get some more information, so we can try to find a solution to this.

Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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17 days ago

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user_074333

2 Messages

5 hours ago

Yep, it’s happening now on channel 1254 BravesVision on September 12,2026. Trying to watch to the Braves vs Phillies game and it’s freezing and cutting out sound and then just drops. Comcast virtual assistance is horrendous. Absolutely no help.

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XfinityAbby

Official Employee

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1.3K Messages

@user_074333 thank you for letting us know you are also experiencing this. Did you attempt any troubleshooting or attempt to restart the cable box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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1 hour ago

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Customer Service

user_8cc2uy

Braves Vision

XfinityEmilyB

supernintendo

richf7

user_cjciow

XfinityJeffB

user_cjciow

XfinityJeffB

user_074333

XfinityAbby

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