Visitor
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1 Message
Bringing Gateway to new address
Hi, I'm an existing Xfinity customer. I just filed a change-of-address for an upcoming move. The confirmation page says the following about my Xfinity WiFi Gateway: "You'll need to return your equipment within 10 days of your move to avoid being charged."
I would like to just bring my Gateway to my new address to use it. I don't want to return it, or have to order a new one. Am I able to do so?
Thanks!
Accepted Solution
XfinityBillie
Official Employee
•
3.6K Messages
20 days ago
@user_f0ngv3 Thank you for taking the time to reach out to us here on our Xfinity Forums, and for your loyalty in bringing us with you to your new home. I understand preferring to take your new equipment with you instead of needing new equipment. I'm more than happy to take a look and see if it is possible to just bring the old equipment to your new home. Please send us a DM to Xfinity Support with your full name and address to get started.
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