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ar_30353
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Saturday, October 26th, 2024 6:57 PM

Broadband service shown as not available, but near neighbor has availability

Hi, 
I am moving to a semi-rural part of Washington state.  As a happy Xfinity Internet and Mobile customer at my current address, I checked for service availability at my new address using the website. It says that there is none available. But, based on looking at the Washington State broadband maps, I noticed that my neighbor, about 100 feet across the fence on my side of the street is shown as having broadband from XFinity available. Sure, enough, when I put their address in, it showed they have an active account and that I could get up to 1200 MBPs service if I was moving to that address instead. 

Happy to share my new address in a DM so this can be checked out in case its a case of "we haven't provided" rather than an inability to provide.

I currently have the inferior CenturyLink 25MBs slated to takeover/install in the middle of next month and am investigating 5G providers as an upgrade to that. 

Thanks! 

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25 days ago

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EG

Expert

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107.1K Messages

28 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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ar_30353

3 Messages

OK - how do I follow that? 

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27 days ago

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XfinityJamesC

Official Employee

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1.7K Messages

Greetings, @ar_30353! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the serviceability at your new address, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), the service address currently associated with your account,  and the addres you are moving to, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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ar_30353

3 Messages

DMed name address and future address, as requested

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25 days ago

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