Visitor

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1 Message

Monday, September 22nd, 2025

Broken CATV sidewalk cover

The CATV box imbedded in the sidewalk is broken and is a tripping hazard. How can I get assistance?

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Official Employee

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2.4K Messages

16 days ago

 

user_hkxsy3 Welcome to our community forum! Thank you for taking time out of your busy day to let us know about the broken CAT5 box. I will open a ticket to have your local feild technicians repair the box imbedded in the sidewalk.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 
- XfinityEmilyB

 

Official Employee

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2.5K Messages

24 hours ago

It was a pleasure, @user_hkxsy3 working with you in private and getting the sidewalk cover fixed and taken care of. We do appreciate you and your business.-Richard

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