Frequent Visitor
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14 Messages
Broken irrigation fittings after work by Comcast
On or slightly after 10/18/2024, Comcast sent a crew to install a new coaxial heavy duty line between the telephone poles in my backyard to replace the temporary line they had attached to my fence months earlier. They rolled in a huge (say 4' diameter) roll of the coax line into my garden area, plus used ladders to replace the line. Yesterday, I found that that crew had broken three of my drip line irrigation fittings during this work. The irrigation fittings are Orbit 4-port model 67025 and the cheapest I found them listed are three for $12.10 at Amazon at https://www.amazon.com/Orbit-67025-Quad-Full-Flow-Manifold/dp/B07M5V1BQ7, so with tax, I would like to be reimbursed for $13.25. Pictures of the broken fittings are shown below. - Jim
Accepted Solution
XfinityChelseaB
Official Employee
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1.2K Messages
25 days ago
@calif_kid, I'm so happy we were able to get you taken care of today. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your day and stay safe.
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XfinityPaula
Official Employee
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1.2K Messages
25 days ago
Hello calif_kid! Thank you for reaching out to us on our Xfinity Forums! I'm happy that you were able to reach out to us here for help! I'm sorry to see that your drip line was damaged. I know it takes a lot of work to maintain any garden space and issues like this can cause bigger problems! I'm happy to help out and place a claim for us and well as work with our crews to help make sure we are more careful when performing our work to help prevent any property damage. Thank you for searching and finding a low-cost replacement line, I still have to open a damage claim for our teams to investigate and assist with compensation. Don't worry, you are with the right team for help!
Please send us a direct message with your name and service address. From there we will create the claim and follow up with you to ensure we have this issue resolved.
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