Good Afternoon, @user_3p3bzw! Thank you so much for taking the time reach out to us here on Xfinity Forums! For the drop bury, it typically can take 14-30 days to get completed. But we would be happy to dive into the account with you. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
XfinityAdrienne
Official Employee
•
1.4K Messages
2 days ago
Good Afternoon, @user_3p3bzw! Thank you so much for taking the time reach out to us here on Xfinity Forums! For the drop bury, it typically can take 14-30 days to get completed. But we would be happy to dive into the account with you. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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