Hi @user_ex8z0s! Thanks for reaching out about the cable line.
Drop bury requests take about 14 business days after the technician submits the order. However, please keep in mind some areas need a permit, which can take five to 30 days for approval.
We can check on the status of this for you. Just send us a direct message with your full name and service address to get started.
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Not a problem, I appreciate you sharing that. I will edit the reply to remove the ticket but it does show closed- which happens when a work order is scheduled.
From that it does state this was completed with a new line put in place and the only thing left to remove was the temporary line. We may have to reach out to our local team. When you can, can you please send us that direct message so that we can go over contact information and get that set up for you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good morning user_ex8z0s. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEva
Official Employee
•
2.1K Messages
2 months ago
Hi @user_ex8z0s! Thanks for reaching out about the cable line.
Drop bury requests take about 14 business days after the technician submits the order. However, please keep in mind some areas need a permit, which can take five to 30 days for approval.
We can check on the status of this for you. Just send us a direct message with your full name and service address to get started.
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XfinityMartyR
Official Employee
•
2.6K Messages
17 days ago
0
0