Visitor

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1 Message

Wednesday, October 8th, 2025

Bury cable

It has been more than 6 weeks since they replaced our cable. Please help

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Selected Oldest First

Official Employee

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3.3K Messages

17 days ago

Greetings, @user_lcfatl! We are happy to further help! We can check on where things are at with getting that buried. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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