Bury My Cable Line

I have been waiting two months now to have the cable line buried. I had cable installed on August 19, 2024. The technician told me that it would take 7-14 days to have the line buried. 14 days goes by and the line is still visible in my backyard. I chatted with Sandeep on 9/11 who claims to have submitted a ticket and someone would come out on 9/14 between 8 am and 12 pm. 9/14 comes and the cable is still there. I called on 9/16, mentioned the 9/14 chat, and was told that Sandeep did not submit the ticket correctly. She submitted a new one and said to give it 7/14 days. 9/23 I saw the technician who installed the cable and he said that a lot of customers told him that it has taken a month to get their cable buried. 10/4 comes and still no one has come out. I called again on 10/7 and was connected to Terrance. I explained that situation and 9/11 and 9/16 conversations. He reviewed the ticket and said it was submitted to the department that handles cable burials but there was no movement which is weird. He said he escalated the ticket to his manager who is good at getting this handled, the ticket was forwarded to construction, and someone would contact me asap. I had not heard anything since then so I called again on 10/19 for an update. I spoke to Jo, explained the situation very clearly, and that I need this cable line buried. I was put on hold, she came back and said that she was able to get in touch with the department manager and was letting them know that this won’t be tolerated. Next thing I knew, I was connected to the retention department. The guy asked me if I wanted to cancel my cable, I said no I told her I need my cable line buried. He apologized for her misunderstanding me and connected me back to customer service. I explained the situation yet again to Peter. He checked on the ticket and called the back-end office about it. He said he expedited the ticket since it has been over a month since it was submitted, and I should receive a call or email update in 24 hours. THIS IS ABSOLUTELY RIDICULOUS!!! XFINITY HAS THE WORST CUSTOMER SERVICE EVER!! HOW LONG DOES IT TAKE TO HAVE THE CABLE LINE BURIED!???! WHY HAS IT TAKEN THIS LONG!!??!!! WHO DO I NEED TO SPEAK TO GET THIS LINE BURIED!?!!