Burying a cable

Xfinity put in a new cable one month ago. Since then I have contacted them 7 times to bury the cable. It is a tripping hazard as well as a landscaping hazard. I cannot get anything but empty promises. Does anyone have any advice?

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XfinityAngie

Official Employee

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2.7K Messages

1 month ago

user_3qn4yq, Hello, and thank you for reaching out to Xfinity Support. You have reached the right place.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.

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user_3qn4yq

Visitor

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5 Messages

@XfinityAngie - nothing has been done about this cable. I am still getting the run around from Xfinity.

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1 month ago

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XfinityJeniece

Official Employee

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4K Messages

@user_3qn4yq Thanks for reaching back out! I would be happy to check on the outside wiring issue for you. Can you please reach out through Direct Message with your full name and address, so we can look into this for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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user_3qn4yq

Visitor

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5 Messages

I have already done this, but it did not work. Any other suggestions?

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1 month ago

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XfinityJeniece

Official Employee

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4K Messages

@user_3qn4yq We would be happy to take another look at this issue for you! This would be the best steps to get this resolved for you. Since it has been a few days, if you can please reach back out.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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user_3qn4yq

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5 Messages

Is there anybody at Xfinity that can actually help me? I have been waiting over 6 weeks for Xfinity to bury a cable in my backyard. Appointments are continually cancelled with no notification.

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22 days ago

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Customer Service

user_3qn4yq

Burying a cable

XfinityAngie

user_3qn4yq

XfinityJeniece

user_3qn4yq

XfinityJeniece

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