Visitor
•
1 Message
burying existing line to residence
We purchased a house in June of 2024 and are now having our electrical service increased and buried underground from the new pole to our house. This will all happen within the next 6 weeks.
Xcel energy team suggested that we should also have the Comcast / Xfinity line buried. I would like to have this completed. And we need an update to our cable line connection into the house. It seems very outdated, and I suspect it is impacting the quality of our service.
Could you please advise about how I can get this taken care of and who I can contact about it?
Thank you,
Richard [Edited: Personal Information]
XfinityAlfonso
Official Employee
•
2.7K Messages
3 days ago
Hello user_778fa4, thanks so much for taking the time to reach out here on our Xfinity Forums with these line bury questions! Are the electrical lines being put into a trench system that would have additional space for our lines? This would determine if we can accommodate this request in tandem with the electrical line work.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
0
0