Visitor
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1 Message
BYOD device showing sim locked
I have an unlocked iPhone 15 pro (purchased elsewhere) and successfully associated it to my line. However, the carrier status shows "Sim Locked". I have contacted CS several times and they always say "it shows unlocked on our end". I have rebooted several times and it still shows Sim Locked. How can I get my phone to show "No SIM Restrictions"?
Accepted Solution
XfinityJeff
Official Employee
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311 Messages
21 days ago
Thanks again @user_us7rij for using the community forums for your issue today. We were able to get the phone unlocked and everything is all set. In the future, we are always here to help and have a great day!
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XfinityJeff
Official Employee
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311 Messages
21 days ago
Thank you for reaching out to us on the Xfinity forums @user_us7rij, I hope you are having a good day. I am sorry to hear that the phone that you have that is paid for is showing SIM locked, but you have reached the right team that can take a look at this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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