Hello @user_trz0te, and thank you for reaching out about your cable box on our Xfinity Community forums!
We'd be happy to help get a better understanding of what's happening.
Is the cable box powering on normally, or does it appear to have no power at all? Are you seeing an error message, error codes, blank screen, or any lights flashing on the box? Could you also let us know when the issue started and whether it's affecting all channels or just specific ones?
Have you had a chance to run any troubleshooting steps through the Xfinity app or the Xfinity Assistant, such as restarting or refreshing the TV Box?
Any additional details you can provide will help us better assist with troubleshooting the issue.
XfinityCliff
Official Employee
•
471 Messages
5 days ago
Hello @user_trz0te, and thank you for reaching out about your cable box on our Xfinity Community forums!
We'd be happy to help get a better understanding of what's happening.
Is the cable box powering on normally, or does it appear to have no power at all? Are you seeing an error message, error codes, blank screen, or any lights flashing on the box? Could you also let us know when the issue started and whether it's affecting all channels or just specific ones?
Have you had a chance to run any troubleshooting steps through the Xfinity app or the Xfinity Assistant, such as restarting or refreshing the TV Box?
Any additional details you can provide will help us better assist with troubleshooting the issue.
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