Visitor

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1 Message

Monday, July 20th, 2026 12:09 PM

Cable Burial

It has been 4 months since I was told that the cable that is laying in my yard will be buried.

Please contact me to set up an appointment as the are several other cables in the area, and I don't want or need another cable cut.

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Official Employee

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3.5K Messages

13 days ago

 

user_a8nj8v Thanks for reaching out to us for assistance with a line bury request. Certainly has taken longer than expected, and I would be reaching out for help myself if I was in the same situation. You have come to the right place to get the line bury request in for you, and we are happy to help. We will need to access the account in order to put in the ticket for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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