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JustinD1
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3 Messages

Saturday, July 5th, 2025 4:47 PM

Cable Bury Depth

I switched to Xfinity internet a little less than 2 years ago and, as part of that, a cable had to be run from the utility box in my front yard to the back of my house. Today, I noticed that the orange cable is exposed in an area that lost its grass cover recently. This means that it was only buried about 1-2" below the grass layer. Is this right? How deep should it be buried according to Xfinity policies and county/city/state codes? I live in Potterville Michigan and am in Eaton County if that helps.

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Updated 

12 hours ago

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XfinityKassie

Official Employee

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1.8K Messages

12 hours ago

 

JustinD1 Good afternoon! Thank you for reaching out to our Xfinity Forums Team regarding your cable line. Typically, cable lines are buried between 6-18 inches. It can vary depending on the area. Since it's coming up, I'd be happy to help you get a work order ticket to have it reburied. When you get a moment, can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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JustinD1

Visitor

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3 Messages

I will do this now. Thank you!

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12 hours ago

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XfinityKassie

Official Employee

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1.8K Messages

 

JustinD1 Thank you! I have received your DM, and look forward to assisting you today! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 hours ago

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JustinD1

Visitor

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3 Messages

There is a VERY long delay between our messages. Can you confirm that we are still connected through the chat? And I just need a very simple question answered: "How deep should the cable be buried?"

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12 hours ago

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XfinityKassie

Official Employee

 • 

1.8K Messages

@JustinD1 We appreciate your patience. With our platform, there can be times were there is a bit longer wait in response times, as we aren't a traditional chat; similar to email. I will continue to assist you in DM. Thank you for hanging in there with us! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

12 hours ago

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