Cable card

In response to you (XfinityJoe) the email that was sent and on bills stated that cable cards would no longer be "supplied"; it said nothing about cable cards not being supported! You sent me a CC on August 27th but did not add said card to my account; therefore I can't use the d... thing. The way Xfinity treats customers is terrible. Your X1 box is no where as good as a Tivo. If Xfinity is going to stop cable card support then do it and notify the customer; then we can make the choice of moving on from the "clown show" your company has created!

The cable card was sent to me by Xfinity and was a Motorola. If you are a Gold problem solver then answer my statement about "supplying" vs "supporting" .

OK, you answered my question. Now for my problem: You sent me a cable card on Aug. 26th which was "not" added to my account. I cannot get the card activated. I have purchased equipment which needs the card. It was someones job to add the card to my account which was not done. If Xfinity will not add the card Xfinity sent to my account, then I say you are not supporting the CC you sent to me on Aug. 26th. The mission statement of Xfinity states the companies goals for customer service; from my problem and it appears many other listed on this forum, your company is nowhere near the goals of that statement. It says alot when your company hides all access i.e. email, telephone # , from the public(customers) from being able to contact someone (anyone) in the U.S. about a problem which cannot be answered (fixed) by your overseas robots.

Hello @user_9d4bbe, thank you for taking the time to reach out on social media.  I understand your concern with the cable card, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Support was of no help; they have admitted that my problem was caused by a Xfinity mistake (did not do their job) but they cannot help; who runs Xfinity (american workers) or asian robots. Read your company mission statement and do the right thing. I need someone to talk too....