Visitor
•
8 Messages
Cable Cut By Contractor
My cable was cut by accident even though I called 811 the contractor cut the cable. Customer Service originally told me my service would be initiated again today between 8 and 10 AM. Then when that didn't happen they lied to me told me to go swap my modem and kept saying they would still be there between 8 and 10 AM EST and it was past 10 AM.....
Then they cancelled my friday appointment
This is insane. Literally just need someone to come repair the line it's not a crazy repair.
user_wyhzez
Visitor
•
8 Messages
2 hours ago
I just want my [Edited: "Profanity"] to work and instead I'm being told it will be Sunday now. This is the worst customer service I've ever seen.
(edited)
0
0
EG
Expert
•
120K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBenny
Official Employee
•
1.7K Messages
1 hour ago
@user_wyhzez Thanks for letting us know what happened. We can help schedule a tech to help.
Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
1
0
user_wyhzez
Visitor
•
8 Messages
1 hour ago
Sad that a customer could be lied to over and over again and then be told well thats too bad. This is now the soonest we can get there....
0
0