Visitor
•
1 Message
Cable from house to pole needs to be reconnected / or buried under ground / urgent!
To Whom It May Concern: The cable from my house to the pole runs through my neighbor's yard and he does not maintain his yard - trees, vines, and weeds are growing uncontrollable. This caused my cable being severely trapped in some of his trees and vines. Consequently, the line is pulled down strongly and is now hanging very low - I do hear it move where it is attached to the side of my house, especially when it is windy. We asked him last year if we could come into his yard and free the line - he refused. For the past ten years, he has been telling me that he will take care of his yard, but nothing ever happens. So, therefore, I don't see any other option than for you to come, check the line and free it from the overgrowing trees and vines (please see picture attached). Another option would be to connect the cable at a different spot on the pole, so the cable doesn't go through his yard or maybe even bury it.
Thank you so much for your help!
XfinityKei
Official Employee
•
2.6K Messages
1 hour ago
@user_bna5mi Thanks for reaching out. I can certainly schedule a tech to come out and take a look to see what can be done for that low line. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0