Hello, user_r1lsi7! Thank you for taking the time to let us know about the cable left in your yard. I certainly appreciate you reaching out about it, and I can imagine that's quite an eyesore you want gone! I sincerely apologize for the inconvenience this is causing. Our technicians strive to keep the work area tidy, and having materials left behind is definitely not the standard we aim for.
It is possible that the work on your connection isn't fully completed yet, and the technician left the spool there as they plan to return soon to finish the job or bury a new line. However, we absolutely need to check the status of the repair and arrange for that equipment to be removed.
I'd be happy to investigate this right away and get a removal scheduled if the work is finished. To do that, please send me a direct message (DM) with the following information, so I can access your account and review the job notes:
Your Full Name
Your Service Address
Once I have those details, I'll figure out what's going on and let you know when that cable will be picked up!
user_r1lsi7 Here are the steps to send the Direct message.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityChristy
Official Employee
•
2.4K Messages
17 days ago
Hello, user_r1lsi7! Thank you for taking the time to let us know about the cable left in your yard. I certainly appreciate you reaching out about it, and I can imagine that's quite an eyesore you want gone! I sincerely apologize for the inconvenience this is causing. Our technicians strive to keep the work area tidy, and having materials left behind is definitely not the standard we aim for.
It is possible that the work on your connection isn't fully completed yet, and the technician left the spool there as they plan to return soon to finish the job or bury a new line. However, we absolutely need to check the status of the repair and arrange for that equipment to be removed.
I'd be happy to investigate this right away and get a removal scheduled if the work is finished. To do that, please send me a direct message (DM) with the following information, so I can access your account and review the job notes:
Your Full Name
Your Service Address
Once I have those details, I'll figure out what's going on and let you know when that cable will be picked up!
0
0
XfinityChristy
Official Employee
•
2.4K Messages
17 days ago
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0